Frequently Asked Questions

Deciding on the right photograph
Q. Are you deciding whether to purchase the photograph Matted & Framed?
Q. Can I see what some of your framed photographs look like in multiple room settings?
Q. What are the size dimensions of your photographs?
Q. Can I see a comparison of photographs side by side?
Q. Can you convert a specific color photo to a Black & White image?
Q. Do you have a photo of ........?

Shipping & Returns
Q. How long does shipping take and who is the carrier?
Q. How can I track my package?
Q. Do you ship internationally?
Q. What if I received my UPS package and the photo was damaged in transit?
Q. Is there a tax charge on purchases?

Photo Quality
Q. What type of camera & film do you use?
Q. What is the image quality of the photos?
Q. How are the matted and/or framed photos put together?
Q. Are your photos limited edition?

Q. How many days do I have to return an item for a full refund?

A.  We will except returns within 30 calendar days (not business days) of when you received the package.  You will be required to pay for return shipping if it is after 14 calendar days from when you received the package.  We will refund you for the TOTAL COST of the photograph including tax and shipping.  Read more about our free return shipping policy.

 Q.  Are you deciding whether to purchase the photograph Matted & Framed?
A.  If you answered yes to the above question, we would like to inform you that each matted photo is framed with the highest quality frames & materials. Each part is designed and produced by Nielsen, the leader and most respected company in the framing industry. We can assure you that the quality, appearance, and low cost will be the same if not better than what you will find at a local frame store. And, if worst comes to worst, you can always return it back to us for free!  You can also click here to check out the two different black frames offered.

Q.   Can I see what some of your framed photographs look like in multiple room settings?
A.  Yes, you can check several different room settings which showcase our framed photography similar to the image below.

Q. Do you have a photo of ........?
A. Not all of our photos can be found on our website. If there is a specific shot you have in mind, please contact us. We will be more than happy to answer any questions you may have. Please keep in mind that custom orders are non-returnable

Q. How can I track my package?
A. Once your order is placed, we then process your shipping information using UPS internet shipping online. If you correctly entered your email address at checkout, you will receive an automated email from UPS under the name "QuantumView" and subject "UPS Ship Notification, Tracking Number XXXXX.....".

In this email you will find your shipping information and a tracking number which can be used on UPS.com to find out where your package is in transit.

Q. Can I be sure that my package will arrive safely?
A. In short, there is nothing to worry about. Everyday, we ship out fragile photographs containing glass & frames and therefore we take extra precaution in the preparation of each outgoing package. Each framed photo is wrapped in cardboard with 4 cardboard corners to protect the edges. We then enclose it in bubble wrap and add extra insulation in every box. We have been shipping to customers all around the country for many years now and very rarely receive complaints from customers.

**Note: If for some reason the package does get defected in route to your location, please contact us right away and we will take care of the situation.


Q. Do you ship internationally?
A. The best way to have a photo shipped internationally, is to contact us and place a phone order.  We will then be able to give you a more accurate cost for shipping.  Please be aware that the shipping cost will be greater when compared to domestic shipping.

If instead you place an order online, the shipping cost will be incorrect.  Our system is unable to give you the correct shipping cost for an order that is being sent outside of the US.  When we get your online order, we will then contact you with the correct  ground shipping amount.  If the new cost to ship is fine with you, we will then go ahead and place the order.  We apologize for any inconvenience this may cause.

Also note that we will ship using USPS rather than UPS for all international orders.

Q. What do I do if  I received my UPS package only to find the photograph was damaged in transit?
A. Every photograph we ship out (Framed or Unframed) is packaged safely and securely with cardboard and lots of bubble wrap.  However, in some rare occurrences UPS fails to deliver the package properly and the photograph may get damaged (bent matte, broken grass, broken frame) in transit.

If you receive your package and find that the photograph has been damaged in transit, please contact us immediately.  I will then re-ship your order same or next day.

We will then contact UPS and decide how to take care of the problem.  UPS may or may not decide to pick up the damaged package.  You do not have to take the damaged packaged to a UPS store.  Everything will be taken care of on our end.

*Please understand that this is not under our control and UPS is responsible for your inconvenience.

Q. Is there a sales tax charge on purchases?
A. Due to Illinois state tax policy, it is necessary to charge sales tax for purchases that are shipped within the state of Illinois. This means if your billing address is in Wisconsin, but you ship to Illinois, you will charged a sales tax.  All purchases shipped outside of the state of IL are not charged a sales tax.

A sales tax rate of 9.25% is applied to the subtotal in addition to the shipping costs.