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Free Return Shipping • Fun Fact: In 2012, we shipped 862 orders to customers in every state of the US. Only 4 orders were returned. • This tells us that 99.5% of our online customers were satisfied with their photograph once they received it. • If you are still undecided on purchasing a photograph, the odds are on your side. • If for any reason you are not 100% satisfied, you can receive a full refund ( including the cost of tax & shipping ) and return any photo free of charge.
Our Policy • Please notify us within 14 calendar days (not business days) of when you received the package and we will send you a free return shipping label. You will be ineligible for free return shipping if we are contacted past that time period. • Read more about our return and refund policy. Instructions For A Return Click the email link below and fill out the remaining details: If your email client does not pop up after clicking the link above, please include the following info in the subject and body of your email: Subject: Customer Return Body: Order #: Name: Once we receive your return info we will send you another email with a UPS return shipping label which you can then place on the top of your return package. **Please package the photograph(s) back up in the same (if not similar) fashion as how they were original sent to you by using as much cardboard and/or insulation as possible. Also, if shipping back a framed photo, please use the cardboard corners which came with the print. Unfortunately, we will not be able to credit you for the extra packaging you may need such as a new box, bubble wrap, cardboard etc. However, as mentioned above, we will pay for the entire return USP shipping fee back to our warehouse. Here is a sample of what the UPS return label will look like. Just print this off from within your email and then attach it to the top of your return package.
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